Refund Policy

1. Money-back guarantee (shared and reseller hosting)

For shared and reseller hosting services, the Beneficiary may request a full refund of the amount paid within 30 calendar days from activation of the order, less the value of any third-party services already supplied (domain registration/renewal, licenses, SSL certificates) and, where applicable, the support hours related to data migration.

After the 30-day period expires, the Beneficiary loses the right to a refund of the amounts paid for the remaining unused period.

2. Services excluded from the money-back guarantee

The money-back guarantee does not apply, and amounts paid are not refunded for:

• virtual (VPS) and dedicated servers;
• domain names, licenses, and SSL certificates;
• programming, development, consulting, and cybersecurity services;
• backup recovery;
• services restricted or closed as a result of a breach of the Terms & Conditions.

3. Consumer's right of withdrawal (GEO 34/2014)

The natural-person Beneficiary who qualifies as a consumer has the right to withdraw from the contract, without justification, within 14 calendar days from the conclusion of the contract. A consumer who expressly requests that Service performance begin before that deadline expires acknowledges that they lose their right of withdrawal once the Service has been fully performed (Art. 16(a) of GEO no. 34/2014). For dedicated servers and custom-configured (personalized) solutions, the right of withdrawal is excluded under Art. 16(c) of GEO no. 34/2014.

4. Refund processing

The refund is processed within a maximum of 14 calendar days from the date of the request, respectively from being informed of the withdrawal decision, using the same payment method employed by the Beneficiary, by issuing a reversal invoice. Any amounts owed by the Beneficiary for services rendered but unpaid are withheld from the amount to be refunded.