In general, phone support is difficult to provide, and if real/complex problems require interventions / modifications on servers, phone support prevent the technician to focus on solving the problem.

In these circumstances, we prefer to contact us through HELPDESK (https://www.hostx.eu/members) or email (tech [at] hostx.eu). These systems are monitored 24x7x365 (non-stop), the problems reported are solved on a first-come, first-served basis.

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