- troubleshooting technical issues at server level - hardware and software
- resolve technical issues at the level of HostX network or data centres where the HostX servers are located
- basic assistance in using control panels - cPanel and SolidCP
- providing the general information needed to configure the applications installed on HostX servers
- providing log file information to troubleshoot installed applications in HostX client accounts, but without performing the actual debugging
- making changes / reconfigurations for certain operating parameters of the services, following the requests of the HostX clients, insofar as these changes do not contravene the internal policies of HostX
- reconfigure client applications if the operation is required as a result of major changes in the configuration of the services offered by HostX (IP changes, major upgrades, etc.)
Most Popular Articles
I already have a registered domain. Can I benefit from a HostX hosting package?
Yes, regardless of whether the domain is registered through our company or through another...
How soon will my account be activated?
Generally, the services are activated during the normal working hours (M-F 09.00-18.00), within...
How long does it take to register a new domain?
Domain names are registered as soon as possible after our bank confirms your payment.
What is NOT included in the technical assistance that HostX offers ?
training on the use of cPanel, SolidCP or other control panels training on the use of included...
Which hosting platform should I choose? Linux or Windows?
HostX offers hosting subscriptions on both Linux and Windows platforms (this is the operating...
