R1Soft: Error occured while loading the HCPDriver kernel module

R1soft CDP backup allows complete server backup and bare metal restoration.

If you performed a kernel upgrade on your server you may receive the following error while running the backup.:

An exception occurred during the request. The replication driver was not detected (detail: An error occurred while loading the hcpdriver module, please check your system logs; Please run “r1soft-setup –get-module ” on your Agent to install one.

Run the following command to check whether the R1Soft kernel module is active:

lsmod | grep hcp

If the above command returns no value, it means that hcp driver is not installed on your server.

Follow the steps described below:

- Check the kernel version:

uname -r

- Check kernel-devel si kernel-headers packages. They should match the installed kernel version.

rpm -qa | grep kernel

- Install the appropriate version (if it is not installed) then run the following command:

r1soft-setup --get-module
r1soft-setup --get-module --no-binary

- Restart agent CDP:

/etc/init.d/cdp-agent restart

For assistance in applying the above instructions on the virtual and dedicated cPanel servers offered by HostX please contact us. HostX offers the fastest cPanel servers and can assist you in solving your problems.