HostX offers free assistance to its clients, subject to the following minimum conditions:
- Describe the problem you encounter and specify what kind of help you want. If it is a technical problem, describe the steps taken until the error occurs and attach the error message that is returned to you.
- Do not forward emails as they are not supported in the helpdesk system.
- Please note that the assistance is provided on a first-come, first-served basis. No deviation from this rule is allowed except for services with special contracts.
- Use a normal and decent language; do not verbally harass HostX employees because this may lead to the refusal to provide assistance of any kind, indefinitely.
- Please note that the departments within HostX have different times of operation. For example, Technical Department is available non-stop while Sales Department has a working schedule with customers from Monday to Friday between 09 and 18.
- Accounting Department has a working schedule with clients from Monday to Friday between 09 and 17.
- Keep in mind that the response time varies depending on the department to which you ask your request, the time interval, respectively the type of problem reported, and the requests for assistance already opened by other clients.
- Response / resolution time can vary between a few minutes and 1-2 days. Issues that affect many clients have priority.
- Do not send multiple messages for the same issue. This will not increase the speed of response, but on the contrary will cause confusion among HostX employees who are trying to provide assistance.
- Send the assistance request to the appropriate department. Otherwise, additional delays may occur in processing your request.
